Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

  • Región Metropolitana: de 3 a 6 días hábiles días hábiles estimado. En caso de compras efectuadas en periodo de Cyber el plazo de despacho es de hasta 10 días hábiles estimados.
  • Otras regiones: de 4 a 10 días hábiles estimados para la zona. En caso de compras efectuadas en periodo de Cyber  el plazo de despacho es de hasta 20 días hábiles estimados.
  • Despacho Express disponible.
  • Los despachos sólo comprometen un período de tiempo de entrega NO el horario exacto.
    See the delivery FAQs for details on shipping methods, costs and delivery times

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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